Plain language. No fine print games. If something's wrong, we make it right.
We roast every Tuesday and ship orders the same week — typically by Thursday. Orders placed after Sunday at 23:59 ET ship the following Tuesday's roast.
Standard shipping is 3 – 5 business days within the contiguous US, via USPS Ground Advantage or UPS depending on lane. Free on orders over $50 and on every subscription delivery.
We do not currently ship outside the United States. A UAE launch is planned for Q1 2027. Join the Quiet List for the first slot.
Coffee is a perishable, food-grade product. We can't accept returns of opened bags.
If your bag arrives damaged, stale, or somehow not what was ordered, write to us within 14 days at hello@kyroscoffee.com. We'll send a replacement or refund — your choice — and you don't need to send anything back.
Subscription bags can be skipped or cancelled with no penalty.
Each bag is stamped with its roast date. Coffee tastes best from days 4 – 30 after roast. We aim for delivery within 7 days of the roast date and never ship anything older than 14 days.
Once opened, store at room temperature in the bag (it has a one-way valve) or an opaque airtight container. Avoid the freezer unless you're sealing single-brew portions.
If the bag arrives crushed or torn, send a photo to hello@kyroscoffee.com within 7 days of delivery. Replacement ships with the next roast.